 What
is spyware?
Spyware is a technical
name for any software that tracks the user’s
activities without user’s permission; when
he is online and passes the information to a
third party. Spywares are programs, which use
your computer without your permission or
knowledge, and try to accumulate our private
information and use our own computer resources
to relay it to someone else. Another potential
problem is that many Spywares are poorly
written, "contains bugs or errors",
and can cause problems with the normal
operation of your computer, because of which
the web-browser experiences "General
Protection Faults", hangs, or freezes it
may be due to one or more of these types of
programs interfering with its proper function.
Spywares come in the Trojan horse category of
viruses. Spywares are distributed mainly
through the Internet, via freeware downloads
or through underground hacker sites. Spywares
are also sometimes bundled along with some
commercial software, as a means to track the
usage of the software and collect data
regarding the user.
What
is adware?
Adware is the most
common kind of spyware, adware generates
several types of ads, possibly keyed to the
sites you visit on the Internet. May download
programs onto your PC without your knowledge.
What
are the types of spyware that we can remove?
• Adware: The most
common kind of spyware, adware generates
several types of ads, possibly keyed to the
sites you visit on the Internet. May download
programs onto your PC without your knowledge.
• Adware cookies: Installed
without your knowledge, these tiny pieces of
code store information about your surfing
habits. Can let marketing companies create and
sell a profile of you.
• Browser hijacker: Changes
the settings in Microsoft's Internet Explorer
browser, changes your chosen home page, and
redirects your searches. May render browser
useless.
• Dialer: Disconnects you
from your Internet service provider and
reconnects you to the Internet using an
expensive line.
• Keylogger: Records all
the keystrokes you type. May let outsiders
access your logins, passwords and credit card
numbers.
• System monitor: Records
keystrokes plus e-mail, chat room
conversations and instant messages. May be
accessible to outsiders.
• Trojans: Programs that
let outsiders make changes to your computer.
Might create or delete files, or install other
programs without your knowledge.
What
is an Export Worms report?
Clicking on the
Export Worms button on the main GUI (Graphical
User Interface) of spyware detector lets you
send mail to our Research team for review. It
contains the scanned spyware entries on your
PC and few other file/registry entries which
help our Research Team review issues on your
PC. We then add new definition and you
eliminate spyware found on YOUR PC in the next
Live Update.
What
is Live Update?
We are
continuously updating our database of spywares,
bad cookies, host files, bad BHOs and bad
Active X for your protection. You can get
benefit of those updates and the range of
operation of spyware detector increases
manifold. We provide you the latest list by
Live Update option. Click on Live Update
button on the main GUI of spyware detector. A
window opens, which downloads the new versions
of database file, version file and other files
necessary to upgrade your PC.
Can
I install Spyware Detector on multiple
computers with one Registration Number?
No.
The Registration Number is valid only for a
single computer. The same Registration Number
can be used on multiple Operating Systems on
same computer. But can not be used on
different computers.
Do
you have a foreign language version of Spyware
Detector?
No!
Currently we are supporting the application
options, the spyware description and
application help only in English.
Does
Spyware Detector work with Mozilla, Firefox or
other alternate browsers?
Spyware
Detector has an equipped Max
Shield. The options available in
these shields protect Internet Explorer (IE)
from being attacked by adware or spyware
threats. The IE shields will not function for
any other browser. Even if you primarily use
an alternate browser, we recommend you to keep
the IE shields enabled, as Internet Explorer
is required for obtaining Windows Updates and
other functionality from Microsoft Web sites.
Where
can I receive a copy of your software on CD?
Unfortunately, at this
time Spyware Detector is only available as a
digital download but we hope to offer copies
on CD's soon.
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How
can I stop Spyware Detector from quarantining
a particular product?
As special option of
excluding legitimate files is provided in the
application. This will not detect spyware
files that are excluded in the list during the
other scans. You can go through this option in
detail in the previous question "How
do I use Exclude option?".
How
do I automatically download definition updates
for Spyware Detector?
The default setting
available in the setup has the option of
automatic update enabled. This will start
checking for latest definition set available
on the server and start downloading new
records and spyware signatures. You can change
the default setting to Manual
LiveUpdate if you don't want it to
automatically check for the updates. Automatic
Liveupdate will only work after first restart
of the PC.
What
is the number of spywares in the database?
We have a record set
of 80,000 spywares along with spyware
signatures. That makes the scanning more
comprehensive. There is a research team
working on the database definitions and
constantly updating it.
How
do I configure Other Internet Security Suite
or Personal Firewall Plus for Spyware
Detector?
The following exe
files will have to be allowed if you are using
any firewall or internet security suit.
1) LiveUpdateSD.exe
2) spywaredetector.exe
The software has an integrity check so will
rarely get blocked or killed by any other
equivalent program.
How
does Spyware Detector work with Multiple Users
on one computer?
Spyware detector can
be used by multiple users on one computer, the
only pre-requisite is that the user should not
be a restricted user.
I
am a registered Spyware Detector user and am
unable to get the upgrade?
In such a situation
you will have to check primarily for your Internet
connection, or check with your
anti-virus or personal firewall settings if
they are blocking the “LiveUpdateSD.exe”.
If you still have problems please email us at:
info@spywaredetector.net.
Which
port do I open in my firewall or proxy server
so that Spyware Detector can receive updates?
Open http:80
port that is used for the Internet browsing.
We do not use any other ports.
I
am receiving a "subscription
expired" error when I download and
install the full version of Spyware Detector.
How do I correct this?
The licensed copy of
spyware detector is valid for one year from
the date of registration. If you get the above
message within this one year period please
re-register the copy using the same
registration number.
If your subscription period expires, you will
have to repurchase a new registration number
to continue with the software.
It
takes a long time to run a scan. If this
normal?
No,
this is not normal. A "Quick scan"
typically takes 2-3 minutes to complete while
a "Full Scan" will
take 5-10 minutes.
Chances are that this problem is caused by
antivirus softwares running in the background
while attempting to run a Spyware scan.
Try to disable your virus scan software while
performing your Spyware scan and it should
then run properly.
IMPORTANT:Make sure to
re-enable your Virus Protection after the
spyware scan is complete.
When
I attempt to schedule a spyware scan I am told
the “Password may be wrong”
This error comes when
you wrongly type the user name i.e.; if there
is some space provided by pressing tab
with the keyboard before the username, then
this error window will come. If the user name
is correct and password is wrong, then it will
not give any error.
If you are running Windows XP, it is possible
to have multiple user accounts so each person
using the computer can have his/her own
settings.
If you are not sure what the user name and
password is, you can go to the ‘User
Accounts and Passwords' in Control
Panel to see a list of all accounts
setup on your computer. The account name
will be what you use for “Username”.
If you do not remember the password for your
account you can change the password from this
control panel as well. If you do not use any
password to login to your PC when you start
windows then you can leave the password field
blank.
I
have got a computer virus! I thought Spyware
Detector was supposed to stop and eliminate
viruses?
Spyware Detector is a
spyware removal program and does not protect
your computer from computer viruses that come
through e-mail and other methods of
transmission.
For virus protection you will need a virus
protection solution such as PC Security Shield
Antivirus Firewall, as a quicker alternative you can use The
Shield Pro 2006 It is constantly
updated and will help remove numerous viruses.
I
am using the Spyware Detector Enterprise
Edition. How do I contact support?
You can reach us at info@spywaredetector.net
or contact us through our website http://www.spywaredetector.com
and mail us your queries. We will revert back
to you at the earliest.
I
have CWS (Cool Web Search) or my home page is
constantly being modified to about: blank. How
do I fix this?
The software provides
you with a option to protect your browser
getting hijacked. This option is available
under Max Shield Tab. By
default the application comes with “Home
Page Protection” enabled. This will
prompt whenever your home page is getting
redirected. We recommend you to do a full scan
so that registry entries of CWS can be removed
from your machine.
I
have Spyware Detector 5.0 and need to upgrade
to a newer version?
By doing a Live Update
we provide upgrade of the latest software
release along with new spyware definitions.
This is available for free in the one year
subscription period.
I
ordered Spyware Detector but I never received
an e-mail with download instructions.
Just in case you have
not received an email, please send us the
Purchase ID number, so that we can give you
the needful support.
Other
products are free, so why should I pay for
your product?
Max Secure Software
has a team dedicated to finding the latest
spywares. Spyware Detector will act as your
privacy's first line of defense against
developing threats. Also no free ware
utilities provide you with technical support.
Also all the free products do not have any
value added feature that we provide. The value
of scanning with Spyware Detector
can only be known to you if you purchase it
and use it for some time.
Spyware
Detector is not catching and removing a
particular spyware on my computer.
Please inform us with
the identification of such a spyware and we
will provide a patch that should take care of
its deletion.
What
is ActiveX and what does it have to do with
Spyware?
The embedding of
ActiveX into the Internet Explorer web browser
enables a number of functions that provide
growth opportunities for some types of
computer viruses, Trojan horses and spyware
infections. This style of malware installation
depends on ActiveX for activation and
propagation.
(Spyware
Cleaning Requires $29.95
Purchase)
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