Yes, Max Secure Software offers a 30-day Money Back Guarantee when purchasing Max Spyware Detector. But before that our research team would like to know what issue you are having on your PC and resolve them so that you can enjoy a spyware free computer, how a new PC was supposed to be.

Here are the recommendations from our Research team:

Please do Live Update, scan your PC and Quarantine the spyware. Now click on the Export Worm button and mail us the report with reference to any issue and your email id. This will help our Research Team to review issues on your PC and provide fix in the next updates. You can also provide names of toolbars or popup ads that you see on your PC.

If you are still not satisfied, you may write to us for refund at info@spywaredetector.net. On purchases done online, we provide a 30 days refund guarantee.

• Adware: The most common kind of spyware, adware generates several types of ads, possibly keyed to the sites you visit on the Internet. May download programs onto your PC without your knowledge.
• Adware cookies: Installed without your knowledge, these tiny pieces of code store information about your surfing habits. Can let marketing companies create and sell a profile of you.
• Browser hijacker: Changes the settings in Microsoft's Internet Explorer browser, changes your chosen home page, and redirects your searches. May render browser useless.
• Dialer: Disconnects you from your Internet service provider and reconnects you to the Internet using an expensive line.
• Keylogger: Records all the keystrokes you type. May let outsiders access your logins, passwords and credit card numbers.
• System monitor: Records keystrokes plus e-mail, chat room conversations and instant messages. May be accessible to outsiders.
• Trojans: Programs that let outsiders make changes to your computer. Might create or delete files, or install other programs without your knowledge

 

    No! Currently we are supporting the application options, the spyware description and application help only in English.

 

    Unfortunately, at this time Spyware Detector is only available as a digital download but we hope to offer copies on CD's soon.

 

    As special option of excluding legitimate files is provided in the application - "Exclude". This will not detect spyware files that are excluded in the list during the other scans.

 

    The default setting available in the setup has the option of automatic update enabled. This will start checking for latest definition set available on the server and start downloading new records and spyware signatures. You can change the default setting to Manual Live Update if you don't want it to automatically check for the updates. Automatic Live Update will only work after first restart of the PC.

 

    Currently we have a record set of over 109700 spywares along with spyware signatures. That makes the scanning more comprehensive. There is a research team working on the database definitions and constantly updating it.

 

    The following exe files will have to be allowed if you are using any firewall or internet security suit.
1) LiveUpdateSD.exe
2) Spywaredetector.exe
The software has an integrity check so will rarely get blocked or killed by any other equivalent program.

 

    Spyware detector can be used by multiple users on one computer; the only pre-requisite is that the user should not be a restricted user.

 

    In such a situation you will have to check primarily for your Internet connection, or check with your anti-virus or personal firewall settings if they are blocking the “LiveUpdateSD.exe”. If you still have problems please email us at: info@spywaredetector.net

 

    Open http:80 port that is used for the Internet browsing. We do not use any other ports.

 

    The licensed copy of spyware detector is valid for one year from the date of registration. If you get the above message within this one year period please re-register the copy using the same registration number.
If your subscription period expires, you will have to repurchase a new registration number to continue with the software.

 

    No, this is not normal. A "Quick scan" typically takes 2-3 minutes to complete while a "Full Scan" will take 10-15 minutes.
Chances are that this problem is caused by antivirus softwares running in the background while attempting to run a Spyware scan.  Try to disable your virus scan software while performing your Spyware scan and it should then run properly.
IMPORTANT: Make sure to re-enable your Virus Protection after the spyware scan is complete.

 

    Spyware Detector is a spyware removal program and does not protect your computer from computer viruses that come through e-mail and other methods of transmission.
For virus protection you will need a virus protection solution such as Norton Antivirus. As a quicker alternative you can use Panda Software's free virus scanner. It is constantly updated and will help remove numerous viruses.
NOTE: Panda Software's free scanner only removes viruses already on your system and does not prevent future infections.

    The Spyware Detector provides you with an option to protect your browser getting hijacked. This option is available under Max Shield Tab. By default the application comes with “Home Page Protection” enabled. This will prompt whenever your home page is getting redirected. We recommend you to do a full scan so that registry entries of CWS can be removed from your machine.

 

    Just in case you have not received an email, please send us the Purchase ID number, so that we can give you the needful support.

 

    Max Secure Software has a team dedicated to finding the latest spywares. Spyware Detector will act as your privacy's first line of defense against developing threats. Also no free ware utilities provide you with technical support. Also all the free products do not have any value added feature that we provide. The value of scanning with Spyware Detector can only be known to you if you purchase it and use it for some time.

 

    Please inform us with the identification of such a spyware and we will provide a patch that should take care of its deletion.

 

    The embedding of ActiveX into the Internet Explorer web browser enables a number of functions that provide growth opportunities for some types of computer viruses, Trojan horses and spyware infections. This style of malware installation depends on ActiveX for activation and propagation.